Refund policy

30-DAY RETURNS

Wrong size? Changed your mind? No problem. You have 30 days from the day your order is delivered to return it for a full refund or an exchange.

WHAT QUALIFIES

- The gloves must be unworn, unwashed, and undamaged, in their original condition. Trying them on for fit is completely fine - items showing wear or use can't be accepted back for hygiene reasons.
- Your return must include everything that came with the order.
- Sale and discounted items follow this same policy unless marked final sale at checkout.
- Preorder items follow this same 30-day window, starting the day your preorder is delivered.

HOW TO START A RETURN

Email 2winshop.info@gmail.com with your order number and the reason for the return. We'll reply within 1-2 business days with return instructions and the return address. Please don't ship anything back before hearing from us - unrequested returns can get lost.

RETURN SHIPPING

Return shipping is paid by the customer, except when we sent the wrong item or your item arrived damaged or defective - in those cases we cover the return label and make it right at no cost to you. For defective or wrong items, include a photo in your first email so we can sort it out fast.

REFUNDS

Once your return arrives and is inspected, we'll confirm by email and issue your refund to the original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we approved your return, contact us at the email above.

EXCHANGES

Need a different size? Tell us in your return email - if it's in stock we'll ship the new size as soon as your return is on its way back.

This policy doesn't limit any rights you have under applicable consumer protection law, including under Ontario's Consumer Protection Act.